Core

• Systems Thinking
• Debugging & Problem Solving
• Documentation & Structured Thinking
• Workflow Optimization
• Technical Troubleshooting

Technical

• n8n, Home Assistant, YAML
• APIs & Webhooks
• Raspberry Pi, ESP32
• Cloudflare Tunnels
• Jira, Intercom, Linear
• MongoDB Compass

Operations

• Cross-Team Collaboration
• Ticket Triage & Escalation
• VIP Client Handling
• Multi-System Issue Investigation
• Process Documentation
• Support-to-Engineering Handoffs

B.B.A.

Suresh Gyan Vihar University

2021–2024

Data Science and Digital Marketing

Jeetech Academy

2023

Information Technology Certificate

Federation University

2019

CS50 Coursework

Self-directed

Digital Practice

• Investigate and resolve complex issues across messaging, booking, and payment workflows.
• Work across Jira, Intercom, Slack, and Linear to manage escalations and coordinate with internal teams.
• Create structured developer tickets with reproducible steps and clear impact analysis.
• Validate fixes across live, demo, and staging environments.
• Support high-priority and VIP cases with strong communication and documentation.

Digital Practice

• Handled high-volume inbound and outbound client communication.
• Gathered requirements and maintained CRM records.
• Built the communication and service foundation that led into technical support work.

Jeetech Academy

• Produced SEO-focused written content for digital platforms.
• Supported desktop setup, software updates, and troubleshooting.
• Worked across content and technical support tasks in a mixed-function role.

Self-Directed

• Build automation workflows using n8n, APIs, and webhooks.
• Design local-first smart home systems using Home Assistant, Raspberry Pi, and ESP32.
• Create practical automations that reduce manual interaction and improve reliability.
• Experiment with dashboard design, smart device orchestration, and lightweight systems architecture.