Gagan Singh
Operations & Automation Engineer • Technical Support Executive
Bridging cross-functional coordination, business operations, and AI-enabled workflows.
Professional Summary
Operations and tech professional with 4+ years of experience spanning technical support, client-facing coordination and administrative operations. Proven experience in problem-solving, cross-team liaising, stakeholder management, performance reporting, and process design, with a track record of redesigning workflows that scale across an organization. Tinker with different AI tools as personal projects.
Professional Experience
Digital Practice
Internal Promotion & Rapid GrowthUnited Kingdom (Remote) • Mar 2024 – Present
Operations & Support Coordinator (Technical Support Executive)
Promoted RoleApplying strong analytical thinking and structured problem-solving to diagnose and resolve complex client issues — driving solution-oriented outcomes that reduce repeat escalations and protect client relationships.
- Document and develop core parts of the client onboarding process by introducing a standardized template adopted org-wide, cutting onboarding time by 50% (2x faster).
- Compile monthly performance reports and build client-facing dashboards tracking time-to-closure, average resolution time, and volume trends — improving transparency into account activity and finding potential process changes.
- Lead weekly cross-functional syncs with account managers to align on support processes and priorities, acting as liaison between support and development teams.
- Manage direct client de-escalations on priority support tickets, diagnosing and resolving complex, cross-system issues.
- Coordinate across leadership, support, development, and account management teams to align priorities and unblock cross-team dependencies.
Growth Milestone: Promoted to L1 Support Executive within 7 Months
Promoted within 7 months based on strong problem-solving and client-communication performance, taking on cross-team liaison and reporting responsibilities, and subsequently expanding into Operations & Support Coordinator (Technical Support Executive).
Telecaller Executive
Foundational RoleDigital Practice • United Kingdom (Remote)
- Managed high-volume client interactions, gathering requirements and maintaining accurate CRM records to support downstream teams.
- Promoted to L1 Support Executive within 7 months based on strong problem-solving and client-communication performance, taking on cross-team liaison and reporting responsibilities.
Content Writer & IT Support
Dec 2022 – Jan 2024Jeetech Academy • New Delhi
- Produced SEO-optimized content across blogs, websites, and social platforms, driving a 70% increase in traffic.
- Provided IT support including OS/software updates, desktop setup, and issue troubleshooting.
AI & Automation Personal Projects
Ongoing • gagan-singh.comIndependent Engineering • Workflows & Smart Architecture
- Workflow Automation (n8n & APIs): Architect and deploy multi-step event-driven automation pipelines connecting webhook triggers, third-party REST APIs, and automated alerts to eliminate manual intervention.
- Local-First Smart Systems: Design and operate secure, privacy-first home automation infrastructure using Home Assistant OS on Raspberry Pi, ESP32 microcontrollers, and MQTT protocols.
- Secure Remote Topologies: Configure zero-trust access tunnels via Cloudflare Tunnels to monitor and manage services remotely without exposing insecure public ports.