01. About Me
Bridging business operations, stakeholder coordination, and AI-driven workflows.
I'm an Operations & Automation Engineer with 4+ years of cross-functional experience spanning technical support, business operations, and client-facing coordination in international team environments.
Whether it's standardizing onboarding processes, designing transparent performance dashboards, or orchestrating AI and event-driven automation pipelines (Claude, LLMs, n8n), I specialize in eliminating operational friction and bringing structure to complex environments.
I thrive as the central coordinator between leadership, client account managers, and technical teams—turning ambiguous requests into clear action plans, managing critical de-escalations with composure, and adopting modern AI tools for maximum organizational efficiency.
Process & Workflow Design
Standardizing workflows, creating clear operating documentation, and reducing process turnaround time.
Cross-Functional Alignment
Liaising seamlessly across practice leadership, account managers, and technical groups with proactive communication.
AI & Automation Fluency
Adopting AI tools (Claude, ChatGPT, LLMs) and automations to accelerate analysis, reporting, and daily tasks.
02. Skills
Competencies & toolkit.
Operations & Coordination
- Cross-Team & Stakeholder Liaising
- Process Design & Workflow Standardization
- Performance Dashboards & Trend Reporting
- Strategic & Key Account De-escalation
- Meeting Coordination & Agenda Alignment
- Operating Documentation & SOPs
AI & Analytical Toolkit
- Claude, ChatGPT & LLM Workflows
- n8n Event-Driven Automations
- Business Data & Performance Analysis
- REST APIs & Webhooks
- Microsoft Office Suite & Google Workspace
- Notion & Knowledge Bases
Systems & Collaboration
- Jira Software & Linear Escalations
- Intercom & Multi-Channel Communications
- Slack & Cross-Team Operating Rhythms
- Root-Cause Issue Investigation
- Support-to-Engineering Handoffs
- Multi-System Troubleshooting
03. Experience
Where I've worked.
Digital Practice
Oct 2024 — Present
Promoted from Telecaller within 7 MonthsOperations & Support Coordinator (Technical Support Executive)
- Standardized and documented core client onboarding workflows with org-wide templates, substantially cutting onboarding handoff friction and acceleration times.
- Diagnosed and resolved multi-system software issues across messaging, booking, and payment pipelines, protecting client relationships and reducing repeat escalations.
- Compiled monthly performance reports and built client-facing dashboards tracking resolution times, time-to-closure, and volume trends to identify process improvements.
- Led weekly cross-functional syncs with account managers, acting as the primary operational liaison between customer support and software engineering.
- Created detailed developer tickets (Jira & Linear) with reproducible steps and impact analysis, speeding up engineering resolution for recurring issues.
- Managed direct de-escalations on strategic and priority client accounts under tight SLA windows with calm, proactive communication.
Digital Practice
Mar 2024 — Oct 2024
Foundational Operations RoleTelecaller Executive
- Handled high-volume client communications, gathering business requirements and maintaining meticulous CRM records to support downstream operational teams.
- Proactively identified recurring onboarding bottlenecks and user friction points, earning an internal promotion to Technical Support Executive within 7 months.
Independent Projects
Ongoing
Self-Directed EngineeringOperations & Systems Automation Engineer
- Built event-driven automation pipelines with n8n, webhooks, and REST APIs to sync services and eliminate manual data entry.
- Experimented with Claude and LLM workflows for automated content generation, data extraction, and operational task orchestration.
- Designed and deployed private, local-first smart systems using Home Assistant, ESP32 microcontrollers, and Raspberry Pi.
- Configured secure zero-trust remote access topologies using Cloudflare Tunnels without exposing public ports.
04. Projects
Selected works.
n8n Workflow Automation Pipelines
What it does: Event-driven automation pipelines that sync cross-platform data, trigger instant notifications, and eliminate manual overhead in repetitive operational processes.
My contribution: Engineered robust multi-step workflows integrating REST APIs, JSON data transformation, and webhook listeners with automated error-handling.
AI Workflow & LLM Experiments
What it does: Operational AI pipelines leveraging Claude, OpenAI, and LLM APIs for automated report summarization, unstructured data extraction, and research synthesis.
My contribution: Designed multi-step prompt chains and connected LLMs to automation triggers to accelerate business analysis and operational productivity.
Operational Dashboard
What it does: A custom high-visibility operational dashboard featuring intuitive status indicators, contextual views, and real-time telemetry for distributed systems.
My contribution: Designed clean UX layouts, mobile-friendly touch navigation, and structured visual hierarchy for fast monitoring of workflow states.
Local-First Smart Automation Infrastructure
What it does: A centralized, privacy-first automation system integrating presence detection, environment triggers, and context-aware operational routines.
My contribution: Designed and deployed resilient hardware and software architecture using Home Assistant, ESP32 microcontrollers, and Raspberry Pi.
05. Contact
Let's build something together.
I'm currently open for new opportunities. Whether you have a question or just want to say hi, my inbox is always open.
Say Hello